Assort CS Inbox

Assort CS Inbox is an internal customer-service tool used by authorised staff of Assort Hair, a global chain of premium Japanese hair salons. It brings every customer message sent to Assort's own social-media accounts into a single, unified inbox — filterable by location, channel, and status — where staff read, AI-draft, human-approve, and reply across Google reviews, Instagram, Facebook, YouTube, and Assort's blog.

Every reply is human-approved. The app drafts a suggested reply using AI assistance; an Assort staff member reviews it, edits if needed, and approves it. Only then is the reply sent back to the customer on the same platform. No reply is sent automatically.

• YouTube
  We access one channel: Assort's own corporate YouTube channel ("Assort International Hair Salon", channel ID UCB7GJExfJIEj16b6ClE3Zpg) to read viewer comments on Assort videos and post replies to those comments from the same channel. We use the youtube.force-ssl scope. We do not access other YouTube channels, we do not modify videos, ratings, captions, or playlists, and we do not collect data about commenters beyond what they post publicly on Assort's own videos.
• Google Business Profile
  We read customer reviews on Assort's salon listings and post replies from the same listings.
• Instagram & Facebook
  Comments and direct messages sent to Assort's own salon accounts.
• WordPress
  Comments on Assort's salon blog.

Customer messages and replies are stored in Google Cloud BigQuery solely to support customer-service operations. AI draft suggestions are generated using Anthropic's Claude. We do not sell customer data and we do not use it for advertising. Full detail in the privacy policy.

For questions about this app, contact the addresses below.